marcusevans middle east conferences

AI: Driving CX Transformation

Transforming into the digital age by integrating AI for a seamless customer experience

25-26 Mar 2002
Dubai , United Arab Emirates

Conference Workshop

Design Thinking and Agile Methods in Providing a Seamless Customer Journey

Enriching you with a framework needed to lead transformation within your business

Workshop Moderator: Dr. Richard Claydon

Company: Co-Founder - The Ironic Manager, CEO - Organisational Misbehaviourist

Why You Should Attend

AI: Driving CX Transformation

It’s predicted that by 2020, digital technologies, including machine learning, artificial intelligence, and robotic automation will further augment the customer experience (CX) with innovative and personalised solutions. Organisations that are flexible and to openly embrace this model will emerge as masters of the customer experience (CX). UAE Strategy for Artificial Intelligence (AI), focuses on improving government performance by creating an innovative and highly-productive environment. The UAE has also appointed the country’s (and world’s) first Minister of State for Artificial Intelligence as part of its ambition to be at the forefront of the global technological revolution.

Augment your CX Journey in line with the Vision 2020 by leveraging :-

·         Machine Learning

·         Artificial Intelligence

·         Robotic Automation

·         Chatbots & Cloud Based Platforms

Featuring an International CX Expert:

Dr. Osman Khan Founder and Director, Institute of Customer Management, UK

Author of the book “Getting Customers to Love your Brand”

Judging panel for the UK Customer Experience Award, UK Customer Service

Training Award, Theme Park & Visitor Attraction Award

Attend this Premier Conference and Gain Insights Into:

·         Driving automation across CX by harnessing the true potential of AI

·         Leveraging AI to provide a seamless customer journey

·         Boosting customer engagement by utilising real-time insights and analytics

·         Determining where to integrate AI within your CX strategy for improved revenue

·         Augmenting your Omni-channel strategy to the next level with the latest chat bots


Key Topics

  • What is a seamless customer journey?
  • Adapting cutting edge innovations and upcoming trends that help shape the future of CX
  • Today’s Digital Boom: Importance of AI Technologies to Remain Competitive in the Market Place
  • Man vs Machine: The Importance of Maintaining a Human Touch within the use of Technology
  • Happy Customers: Improving Customers Loyalty by Leveraging AI & Cloud Based Platforms

  • Why Choose marcus evans Conferences?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Partners

    Practical Insights From

    Khaled Ali
    Vice President Advisor of Customer Experience & Care Centers
    Saudi Telecom Company, KSA

    Shahid Ahmed Osmani
    Senior Consultant – IT Unit
    The General Secretariat of the Executive Council, Dubai Government, UAE

    Yasser Al Yousef
    Managing Director – Etihad Guest
    Etihad Airways, UAE

    Dr. Raj Kamalanathsharma
    Chief Data Specialist
    Roads and Transport Authority, UAE

    Alex Gheordanescu
    Strategy and Marketing Manager- Group Loyalty
    Emaar Group , UAE

    Hamza Nasir
    General Manager
    LiveAdmins DMCC, UAE

    Dr. Richard C. van der Wath
    SVP – Head of AI & Advanced Analytics
    Emirates NBD, UAE

    Suryaveer Singh
    Head of Loyalty

    Click Here For Full Agenda

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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA

    marcus evans Kuala Lumpur , Suite A-20-1, Level 20
    Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
    50250 Kuala Lumpur

    +603 2603 2597
    Fax: +603 2603 2597