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6th Annual Customer-Centric Service Excellence

Cultivating the “Wow” Factor within Your Customer-Centric Frameworks Towards Achieving Greater Profitability and Service Excellence

7-9 Sep 2015
Hyatt Regency Dubai Creek Heights,Dubai, United Arab Emirates

Conference Workshop

The Golden Rules and Strategies of Enterprise Gamification to Enhance Your Customer-Centricity

The Golden Rules and Strategies of Enterprise Gamification

Workshop Moderator: Janne Ohtonen

Company: Senior Customer Experience Specialist,AddValueTo.Me, UK

Why You Should Attend

6th Annual Customer-Centric Service Excellence

Join us at the 6th Annual Customer-Centric Service Excellence Conference on the 7th - 9th September 2015 in Dubai, UAE that will cover themes on Current Customer Centricity Market Trends, Global Standards and Certification, upcoming Gamification Strategies, Tools and Technological Touchpoints Optimisation and Engaging with Your Internal Customers. These key themes in our exclusive event will be delivered through interactive sessions such as after-lunch games, roundtable discussion, workshop and case studies. Our annual flagship event has been strategically created to supplement your service care team with important skill-sets and strategies to achieve optimum customer satisfaction to drive brand loyalty.

Do not miss the opportunity to network with fellow peers and learn from our esteemed line-up of speakers from globally renowned brands.


Key Topics

  • Chief Customer Officers: Your Business Survival Kit to Thrive in the 21st Century
  • Supercharging Your After-Sales Service: Complaints, Comments, Communication and Customer Experience
  • Enhancing the Symbiotic Relationship between King Fahd Medical City’s Customer Centricity versus Customer Experience
  • Going 24/7/365 : Providing a Smooth Continuous Service Availability without Interruption
  • The E-Platform: Mastercard’s Strategies in Heightening Private and Public Sector Cooperation While Improving Service Delivery
  • Previous Attendees Include

    Head of Customer Relation, Ministry of Environment and Water
    Head of Customer Service, Ministry of Environment and Water
    Customer Relation Specialist, DEWA
    Customer Care Director, Sudatel
    Entity Management Manager, ADSIC
    Customer Care Supervisor, Saudi Aramco
    Head of Process and Quality Assurance, Bank Sohar
    Head of Customer Care, Wataniya Mobile
    Head of Customer Care, Gulf Bank Kuwait
    Section Head Customer Care, Department of Transport

    Why Choose marcus evans Conferences?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Sponsors
    Platinum Sponsor
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    Gold Sponsor
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    Practical Insights From

    Ismail Mohammad
    Senior Vice President Customer Operations
    du, UAE

    Ahmed Zafar
    Head of Customer Service
    DHL Express Arabia, KSA

    Jaimon Jacob
    Head - Customer Service & Business Excellence
    UAE Exchange Centre LLC, UAE

    Dr Ali Asery
    Executive Director of Patient Experience
    King Fahd Medical City, KSA

    Shahid Osmani
    Quality Expert Strategy & Corporate Excellence Dept.
    Dubai Customs, UAE

    Mohammed Qadadeh
    Vice President Government Services & Solutions Middle East / North Africa
    Mastercard, UAE

    Murtada Alzaylaie
    Director of Service Operational Excellence
    Sharjah Chamber of Commerce and Industry, UAE

    Abdul Aziz Al Abdul Salam
    Head of Quality Assurance & Customer Services
    Ahli Bank SAOG, Oman

    Click Here For Full Agenda

    Voice of Our Customers
    • Best practices were very good examples. The experience with marcus evans was a first time and it was very good-Abu Dhabi Municipality
    • The course leader engaged is one of your areas of excellence-Ma’aden
    • The conference created and helped in sharing experience that boost new ideas to overcome challenges faced in practice-Wataniya Mobile
    • Great line up of speakers that were from different industries -Bank Sohar
    • Workshop was really interesting and a lot of knowledge was gained on the subject matter -Y.K Almoayyed
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Miss Bernardine Michael - Marketing Director (Asia Pacific, Middle East and Africa)

    marcus evans Kuala Lumpur , Suite A-20-1, Level 20
    Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
    50250 Kuala Lumpur

    Fax: 0060327236699